Legal Framework

1.1 Data Controller. WebVisualPro, headquartered at Rua Miguel Bombarda 64, 2900-503 Setúbal, Portugal, is the data controller responsible for processing your personal data under the General Data Protection Regulation (EU) 2016/679 ("GDPR").

1.2 Data Collection. We collect personal data solely for the purpose of delivering our IT infrastructure services. This includes: name, email address, company name, phone number, and technical requirements submitted through our contact form.

1.3 Legal Basis. Processing is based on: (a) performance of a contract (Article 6(1)(b) GDPR); (b) your explicit consent (Article 6(1)(a) GDPR); and (c) legitimate interest in improving our services (Article 6(1)(f) GDPR).

1.4 Data Retention. Personal data is retained for the duration of our service relationship plus 24 months. Inactive inquiry data is purged after 12 months. You may request immediate deletion at any time.

1.5 Data Sharing. We do not sell, rent, or share your personal data with third parties except: (a) payment processors (Stripe) for transaction processing; (b) hosting providers for infrastructure delivery; (c) legal authorities when required by law.

1.6 Your Rights. Under GDPR, you have the right to: access your data (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction (Art. 18), portability (Art. 20), and object to processing (Art. 21). Exercise these rights by contacting [email protected].

1.7 Data Security. We implement appropriate technical and organizational measures including encryption, access controls, and regular security audits to protect your personal data against unauthorized access, alteration, or destruction.

1.8 International Transfers. If data is transferred outside the EEA, we ensure adequate safeguards are in place through Standard Contractual Clauses (SCCs) or adequacy decisions as required by GDPR Chapter V.

3.1 Cookie Usage. WebVisualPro uses only essential cookies required for the proper functioning of our website. We do not use analytics, advertising, or tracking cookies.

3.2 Essential Cookies. The following cookies are strictly necessary: (a) session cookies for navigation; (b) localStorage for cookie consent persistence; (c) CSRF tokens for form security.

3.3 Consent. Upon your first visit, a cookie consent banner allows you to accept essential cookies. No cookies are set until you provide consent via the "$ execute_start" button.

3.4 Third-Party Cookies. We do not embed third-party cookies. Google Maps on our contact page may set cookies per Google's own policy. We have no control over these external cookies.

3.5 Cookie Management. You may clear cookies at any time through your browser settings. Disabling essential cookies may impair website functionality.

2.1 Acceptance. By engaging WebVisualPro's services, you agree to these Terms of Service. These terms constitute a legally binding agreement between you ("Client") and WebVisualPro ("Provider").

2.2 Scope of Services. WebVisualPro provides IT infrastructure services including cloud architecture, system maintenance, cybersecurity auditing, network optimization, and compliance consulting as described in our service offerings.

2.3 Service Delivery. Services are delivered according to agreed timelines specified in individual project proposals. WebVisualPro commits to maintaining 99.99% uptime SLA for managed infrastructure services.

2.4 Payment Terms. Invoices are due within 14 days of issuance. Late payments incur a 2% monthly administrative fee. All prices are quoted in EUR and exclude applicable VAT.

2.5 Intellectual Property. Upon full payment, all custom configurations, scripts, and documentation created specifically for the Client become the Client's property. WebVisualPro retains rights to pre-existing tools and methodologies.

2.6 Confidentiality. Both parties agree to maintain strict confidentiality of proprietary information shared during the engagement. This obligation survives termination for a period of 36 months.

2.7 Limitation of Liability. WebVisualPro's total liability shall not exceed the total fees paid by the Client in the 12 months preceding the claim. We are not liable for indirect, consequential, or punitive damages.

2.8 Termination. Either party may terminate with 30 days written notice. WebVisualPro reserves the right to terminate immediately for material breach, non-payment, or misuse of services.

2.9 Governing Law. These Terms are governed by Portuguese law. Disputes shall be resolved through arbitration in Setúbal, Portugal, unless both parties agree to mediation.

4.1 Eligibility. Refund requests must be submitted within 14 days of payment. Requests should be directed to [email protected] with the subject line "REFUND_REQUEST".

4.2 Full Refund. A full refund is available if: (a) services have not yet commenced; (b) WebVisualPro fails to deliver agreed milestones within the specified timeframe due to our error; (c) duplicate payment was processed.

4.3 Partial Refund. For milestone-based projects, a partial refund covering undelivered milestones will be issued if the Client terminates the engagement after work has commenced. Delivered milestones are non-refundable.

4.4 Non-Refundable Items. The following are non-refundable: (a) completed and delivered work; (b) third-party licenses purchased on behalf of the Client; (c) consulting hours already rendered; (d) domain registration fees.

4.5 Processing. Approved refunds are processed within 5-10 business days to the original payment method. Stripe processing fees are non-refundable.

4.6 Dispute Resolution. Before initiating a chargeback, Clients must contact us directly. We are committed to resolving disputes amicably. Unauthorized chargebacks may result in service suspension.

4.7 Contact. For refund inquiries, contact: WebVisualPro, Rua Miguel Bombarda 64, 2900-503 Setúbal, Portugal | [email protected] | +351 91 8367029.